Section outline

  • 8. Queueing Systems

    Introduction to Crowd Science

    This module examines queueing as a critical component of event safety. It covers the principles of queueing behaviour, psychology and dynamics, including how queues form and how crowds respond within queueing systems. The module addresses the balance between safety screening and security, and the crowd risks that arise when queueing regimes change. It also introduces the general queueing model formula for determining queue build-up over time.

    Learning Outcomes

    ► Queueing systems and queue behaviour
    ► Balancing safety and security for events/venues/sites
    ► Ingress (arrival rates)
    ► Egress queuing systems
    ► Site design for queueing systems
    ► Using the queueing models